Privacy Policy

Privacy Policy

Effective Date:August 8, 2025
Company: A Home Touch Cleaning LLC
Website: https://www.ahometouchcleaning.com
 

Overview

At A Home Touch Cleaning LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, book services, request quotes, receive SMS communications, or otherwise engage with our business.

By using our services or providing your information, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

Personal Information:

• Full name
• Email address
• Phone number
• Service address
• Payment and billing details
• Communication history (texts, emails, form submissions)

Device & Usage Information:

• IP address
• Browser type and version
• Device type
• Referral source
• Pages viewed, and time spent on our website

SMS & Communication Information:

• Your opt-in and opt-out status for SMS
• Message delivery records and reply content
• Consent timestamps (for compliance with TCPA & CTIA)

How We Collect Your Information

We collect information in the following ways:

• Directly from you when you submit a form, call, text, or book a service
• Automatically when you visit our website
• From third-party platforms or services (e.g., payment processors or communication platforms like RingCentral)

How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Send service reminders and updates
• Respond to customer inquiries and provide support
• Process payments and invoices
• Send promotional offers (with consent)
• Improve website functionality and user experience
• Comply with legal obligations and record-keeping requirements

We only use your data in accordance with the law, including the FTC Act, TCPA, and Florida privacy guidelines.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information only with:

• Trusted service providers (e.g., RingCentral, Square, Google) to perform tasks on our behalf
• Law enforcement or regulatory agencies when required by law or subpoena
• Contractors or cleaning personnel only to the extent necessary to provide services at      your home

All third-party vendors are contractually obligated to protect your data and comply with applicable privacy laws.

SMS Messaging & TCPA Compliance

If you opt in to receive text messages from A Home Touch Cleaning LLC, we will use your mobile number to send:

• Appointment confirmations
• Reminders and schedule updates
• Support communications
• Limited-time promotional offers

You can opt out at any time by replying STOP. To request help, reply HELP or contact us directly.

We comply fully with the Telephone Consumer Protection Act (TCPA) and CTIA carrier requirements, including message frequency disclosures and data privacy standards.

Cookies & Tracking Technologies

We may use cookies and similar technologies (e.g., Google Analytics) to:

• Analyze how visitors use our website
• Track conversions and improve marketing efforts
• Enhance site performance and navigation

You may disable cookies in your browser settings, but some features of the site may not function properly.

Your Rights Under Florida Law

As a Florida resident, you may have the right to:

• Request information about the personal data we hold about you
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications or data sharing
• Receive a copy of your stored data upon request

To exercise these rights, email us at ahometouchcleaning@gmail.com.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information, including secure data storage, SSL encryption, and limited access to sensitive data.

Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose for which it was collected
• Meet legal and accounting requirements
• Maintain business records for tax and compliance purposes

Third-Party Links

Our website may contain links to other websites or services we don’t control. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of those sites before interacting with them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this policy regularly to stay informed.

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SMS Terms & Conditions

Effective Date: August 8, 2025
Company: A Home Touch Cleaning LLC
Website: https://www.ahometouchcleaning.com
 

Acceptance of Terms

By opting in to receive SMS (Short Message Service) or MMS (Multimedia Messaging Service) messages from A Home Touch Cleaning LLC ("we", "us", "our"), you agree to these Terms & Conditions, our Privacy Policy, and any other applicable terms. This agreement is a legally binding contract between you and A Home Touch Cleaning LLC.

You acknowledge and consent to receiving text messages from us at the mobile number you provided, including but not limited to: appointment updates, service reminders, customer support, promotional offers, billing reminders, and important alerts regarding your cleaning services.

Message Types

You may receive SMS or MMS messages regarding:

• Appointment confirmations, rescheduling, or cancellations
• Arrival time notifications from cleaning team members
• Follow-up or feedback requests after service
• Invoicing or payment status notifications
• Promotions, limited-time offers, or company updates
• Holiday schedules or weather-related service delays
• Responses to your inquiries

Message Frequency

Message frequency may vary depending on the volume of your bookings, account activity, or communication needs. On average, you may receive 1–4 messages per cleaning cycle, though frequency may increase temporarily during periods of active communication.

Message and Data Rates

Standard message and data rates may apply to any messages you send or receive through your mobile carrier. Charges are billed and payable to your mobile service provider. A Home Touch Cleaning LLC is not liable for any wireless charges incurred by you.

Opting In

You may opt into our SMS service by:

• Submitting your phone number during a quote request, contact form, or service inquiry
• Verbally providing consent over the phone
• Opting in via a digital form, booking page, or email campaign

You confirm that you are the current owner or authorized user of the phone number provided and that you are authorized to receive SMS communications at that number.

Opting Out

You may opt out of receiving SMS messages from us at any time by texting:

• STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

Once we receive your opt-out request, we will send a confirmation message and stop sending SMS messages to your number. You may rejoin our messaging program at any time by providing consent again.

Help & Customer Support

If you need assistance or have questions regarding our SMS program, you can:

• Text HELP to any message you receive
• Call us at 727-916-8530
• Email us at ahometouchcleaning@gmail.com
• Visit: https://www.ahometouchcleaning.com

Data Collection & Use

We may collect information such as:

• Your mobile phone number
• Text message content and response history
• Service history or preferences

This data is used solely for providing SMS services and improving your experience. For full details, see our Privacy Policy.

We do not sell, rent, or share your information with third parties for marketing. Data may be shared only with trusted service providers (e.g., RingCentral) for the purpose of delivering SMS services.

Supported Carriers

Our SMS services are supported by most major U.S. wireless carriers including but not limited to AT&T, T-Mobile, Verizon, Sprint, and others. However, message delivery may be affected by factors outside our control, and we cannot guarantee delivery.

Disclaimers & Limitation of Liability

• SMS messaging is provided on an “as-is” basis and may not be available in all areas or at      all times.
• We are not responsible for delays or failures in message delivery due to network issues, cellular carrier policies, or device limitations.
• By opting in, you agree to hold harmless A Home Touch Cleaning LLC from any liability,      claim, or damage resulting from use of SMS messaging services.

Changes to These Terms

We may update or modify these Terms & Conditions at any time to reflect changes in our services or applicable laws. We encourage you to review this page regularly. Continued participation in our SMS program after updates constitutes your acceptance of the revised terms.

Legal Compliance

Our SMS program complies with all applicable federal regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and carrier guidelines established by CTIA.

In accordance with Florida law, we are committed to transparent data practices and honoring your communication preferences.