Terms & Conditions

 *Pricing Policy*

Once a quote has been approved and the cleaning process has started, the client, homeowner or property manager agrees to pay the total amount in full stated in the approved quote. In the event the client and or home owner and or property manager  

*Quote Approval & Price Changes* 

Once a quote is approved, a Credit or Debit Card is required to be kept on file. Payment information is entered privately by you the client via a link that is sent by text and or email after a quote is approved. By approving the quote, providing a payment method of card on file, you agree to pay the full amount stated on the invoice at the end of the cleaning process. If the client, home owner or property manager makes any changes to the agreed upon scope of work by adding additional services , areas to be cleaned or special requests, pricing is subject to increase based on the rate defined in the quote and or agreed upon price change. Any additional time will be charged at the hourly rate of $60 per cleaner per hour.  

*Booking Confirmation* 

Once the provided quote is approved by the client, homeowner or property manager, a card on file is required as a backup payment method before a cleaning can be added to the schedule. Until a backup payment method by card on file is entered, the cleaning is not considered confirmed on the schedule and can be subject to change.  

*Furniture & Appliances* 

Cleaners are not responsible or liable for moving large furniture or appliances. Any necessary arrangements must be made by the client, including associated fees.  

*Preparation for Cleaning Services* 

If you choose to be present during the cleaning, please allow our cleaners space to work and move to another room if necessary. For safety, please refrain from cooking or food preparation while the cleaners are working in the kitchen.  

*Trash Policy* 

Standard removal includes up to three bags of garbage. Additional disposal arrangements must be discussed in advance.  

*Biohazards and Bodily Fluids* 

For the safety of our cleaners, we do not remove or clean biohazards (e.g., bodily fluids, insects, larva or any kind of insect infestation) or clean heavily contaminated items, such as spoiled food or appliances unless agreed upon in advance in a case by case basis.  

*Electricity and Water Requirements* 

We require active in-home electricity and running water in a home to complete any cleaning process. They are essential for an effective cleaning. If unavailable, a rescheduling fee of 50% of the quoted price will be charged to the card on file.  

*Furniture and Appliance Handling*

Our team does not move or lift any heavy furniture, large appliances or items over 15 lbs unless special arrangements are made before the scheduled cleaning.  

*Cancellation Policy - 24 & 48 Hour Notice* 

We require 48 hours notice in the event of any cancellations that need to be made. If a cancellation or rescheduling request is made that is less than 24 hours away from the scheduled cleaning, an automatic fee will be charged to the card on file in the amount of $100 or 50% the total amount of the quoted cleaning. If any cleaning is booked same day or less than 24 hours from the scheduled start time, a 50% NON-REFUNDABLE Retainer is required and will be charged to the card on file at the time of booking. This will act as the cancellation fee in the event of a cancellation or rescheduling request which is less than 24 hours notice.  

*Payment Policy* 

Payment is due upon immediate completion of the cleaning services agreed upon in the quote. If the invoice is not or can not be paid in full within 24hours of the cleanings completion, we will charge the card on file. If the invoiced cleaning is not after 24hours, there will be a 15% late payment fee applied to the invoiced amount each day it is not paid.  

*Client Satisfaction Guarantee*

If you’re unsatisfied with any aspect of your cleaning, please notify us within 72 hours. We’ll arrange for a follow-up within 72 hours to address any areas of concern. Claims made after 72 hours will be reviewed individually.  

*Privacy and Photo Policy*

To ensure quality and document services, we take date-stamped before and after photos. If you prefer no photos to be taken, please let us know in advance. - We respect your privacy. Client information, including photos and stored payment information, is never shared with outside entities.